FAQs

Got a question? We’re here to help.

  • Who can ride HIRTA?

    HIRTA is open to anyone for any reason. HIRTA is committed to ensuring no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, age, disability, religion, color, sex or national origin, as protected by Title VI of the 1964 Civil Rights Act. Services are open to the general public, including persons with disabilities, as required by the American's with Disability Act.

  • How do I schedule a ride?

    You can schedule your ride by doing one of the following:


    Click here to download on the Apple App Store.


    Click here to download on the Google Play Store.

  • How do I pay for my trip?

    You can pay the appropriate fare by a number of different ways:

    • Exact change when boarding the bus
    • You can load a balance onto your account so that future fares are deducted automatically
    • You can pay directly in the HIRTA On Demand App
    • Checks mailed or given to your driver.

    Checks made payable to:

    HIRTA

    2824 104th St

    Urbandale, Iowa 50322

  • How much extra time should I plan for?

    The driver may arrive 10 minutes earlier or 10 minutes later than your scheduled time. Please be ready at the beginning of this 20-minute window to avoid missing your ride.

  • Is there any age limit?

    Children under the age of 3 must be accompanied by an adult.   

  • Do I have to pay for my caregiver?

    Caregivers ride for free while escorting their person, however,  we do need to know if a caregiver will be riding to make sure we have proper seating available.

  • What if I don't know how long an appointment will take?

    For times like this, we will schedule your trip on a will-call basis. This means you can call us when your appointment is done and we will send a driver to pick you up.  


Want to know who to contact?

Choose a topic below to see who to contact.

  • I want to schedule, change or cancel a ride.

    Please contact our customer service team. They can help with this!


    Click here to email. Click here to call.


    If it's a last minute cancellation, please call as soon as possible.


    You can also download the HIRTA On Demand smartphone app for free!

    • Click here to download on Android. 
    • Click here to download on Apple.

  • I want someone to talk me through HIRTA.

    Please contact our Customer Relations Manager, Amber!


    Click here to email Amber. Click here to call.

  • I have a billing or other money issue.

    If you are a rider and have a question about your balance, click here to email our customer service team. Click here to call.


    If you have a business billing question, contact HIRTA's accountant, Chris. Email him by clicking here.

  • I have a compliment or complaint about HIRTA.

    For a compliment, please email us by clicking here!


    For a complaint, click here to email HIRTA's executive director. 


    Please visit our policy page for information on how to file a complaint if you believe there has been a policy violation, discrimination or major issue.

  • I'm interested in outreach or media inquiries.

    Please contact our Marketing and Communications Manager, Danny!


    Email him by clicking here.

  • I have a business question.

    Contact our Chief Operations Officer (COO), Brooke. Click here to email her. Click here to call.

  • I want to buy a bus.

    Please visit our business info page or contact our Chief Operations Officer (COO), Brooke. Email her by clicking here.

  • I'm interested in volunteering or in need of assistance.

    You can check out our Volunteer Program page by clicking here. To reach our Volunteer Program Manager, Mildred, you can email her by clicking here.