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NOTICE: Effective July 2, 2012, HIRTA will operate services directly in Story County. General Public Rates will change on July 2, 2012 to:
$2 in Ames and $4 in Story County
For questions
or more information, please call our friendly staff
at
1-877-686-0029
Click here for Story County Brochure Click here for Ames to Iowa City Brochure Click here for Dial-a-Ride Brochure For information or to request a brochure or magnet, e-mail: info@ridehirta.com
Office Hours:
- Trips within Ames:
Monday - Friday: 6:00 a.m. - 8:00 p.m. (The Story County brochure incorrectly states 6:30 a.m.)
Saturday: 7:30 a.m. - 6:00 p.m.
Sunday: 8:30 a.m. - 6:00 p.m.
- Trips outside of Ames can be made:
Monday-Friday: 7:00 a.m. to 5:30 p.m.
NOTE: Hours for Dial-a-Ride service may be extended when reservations are made at least 1 day in advance. Call CyRide at 515-292-1100 for a form to determine eligibility for the Dial-a-Ride program. FARES
General Public Fare $2 each way in Ames; $4 each way in Story County.
Senior Rides Seniors age 60 and older who are living independently can qualify for transportation at the rate of $1 suggested donation with completion of a NAPIS form. Click here for the NAPIS form. Forms may be mailed to the HIRTA administrative office at 2840 104th St. Urbandale, IA 50322 or faxed to 515-777-2745. If you need assistance in completing the form, please call the HIRTA office 1-877-686-0029
Outside of Story County
Trips outside of Story County $25.00 per hour
Rides to/from University of Iowa Hospitals & Clinics:
- Departure: Boards promptly at 6:30 a.m. (Tuesday) from the southside of Ames City Hall
- Arrival: 9:00 a.m. at Dental Clinic; 9:30 a.m. at UIHC
- Return: Boards promptly at 3:00 p.m.
- Cost: $10 per person round trip (one free companion)
- Reservations: Required 24 hours in advance
- Riders: General public (wheelchair accessible)
A copy of the Iowa City Shuttle Brochure can be found here. Personal Care Attendants
A Personal Care Attendant (PCA) is someone designated or employed specifically to assist the individual with daily life functions; A family member or friend is regarded as a companion of the eligible rider, and not as a personal care attendant, unless the family member or friend is acting in the capacity of a personal care attendant and is registered with HIRTA.
Individuals who need extensive assistance in traveling, including lifting, carrying, support during the ride, and behavior control, must arrange for a PCA to accompany and assist them.
A PCA may accompany the passenger free of charge and must be picked up and dropped off at the same location as the passenger. It is strongly recommended that a person who requires the use of a PCA to travel, always travel with their PCA.
Passengers must inform HIRTA, when making their appointment, that they will be traveling with an attendant.
Cancellations and No Shows
Cancellations
Cancellations must be made at least one hour prior to your scheduled pick-up time. Cancellations less than one hour in advance will count as a "no show".
No Shows
If a passenger fails to show up at the designated location for a scheduled trip, the HIRTA office will attempt to contact the passenger by phone. The driver will wait up to 3 minutes for each passenger.
No shows will be dealt with on a case-by-case basis, which may include a fee, temporary suspension from service or both. Holiday Services
We provide only limited services on the following days: Memorial Day, Labor Day, the Day after Thanksgiving, and Christmas Eve. We are closed on New Years Day, Independence Day, Thanksgiving Day, and Christmas Day.
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